Unknown order on account

[Rjwilson]

I have received a message from o2 saying my order has gone through , as far as I'm aware I haven't ordered anything   the order reference number is Just confirming your order has gone through , as far as I'm aware I haven't orderd anything . The order reference number is  NC80567982

[Cleoriff]

@Rjwilson 

We recently received this update from o2.

"We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

 The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app   https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

 Please refer to the email sent in May for additional information.

 If you have any other questions about this, speak to customer service: How to find help & contact O2: A Guide - O2 Community