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Topping up

Hayleycm93
Level 1: Joiner
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on ‎01-02-2026 12:03

on ‎01-02-2026 12:03

My online balance is showing at £15.20 I topped up £10 to make it this as need £15 to do the data roll over. After topping up I got a text to say my balance is only £12. How do I know which balance is correct as I risk loosing the roll over 

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MI5
Level 94: Supreme
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on ‎01-02-2026 12:29

on ‎01-02-2026 12:29

@Hayleycm93 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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