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Topped up in turkey money has been removed from my account but has not be loaded to my phone

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Don3
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on ‎19-05-2022 06:36

on ‎19-05-2022 06:36

Topped up in turkey money has been removed from my account but has not be loaded to my phone

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MI5
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on ‎19-05-2022 07:54

on ‎19-05-2022 07:54

@Don3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎19-05-2022 07:54

on ‎19-05-2022 07:54

@Don3 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎19-05-2022 07:57

on ‎19-05-2022 07:57

How did you top-up, via Web Top-up using a UK credit or debit card?

Contact O2 via Social Media on links just below this post to gave them check where the funds went - a typo in the phone number in that web top-up box means the money has gone onto another number, sadly. Good luck, @Don3.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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