Rolling plan

[JonWHITE71]

Tried customer service and not getting anywhere, last Tuesday £10 for my rolling plan was charged to my card as usual, then on Thursday I couldn’t make any calls, logged into myo2 and it said I had no plan set up, so I set up another plan and paid another £10, surely this isn’t right can anyone help? 

[Cleoriff]

@JonWHITE71 

You have to persevere with O2 I'm afraid.

Give O2 a call on 4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[PhilC1313]

I’m in the same situation. Payment made 19th as usual, today I have no allowances or plan. 

[Oxonian]

@JonWHITE71 

@PhilC1313 

Are your payments showing on your accounts as having been received by O2 ? 

If they are not, before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.