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PAYG Sim transfer from damaged phone

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gdw123
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on ‎26-04-2021 05:32

on ‎26-04-2021 05:32

I have a Microsoft/Nokia phone where the charger has failed and it has no power to start up and therefore I cannot view any text messages. I need to replace the phone (It has a micro sim). I want to keep the number. Will swapping to a Pay as you go phone with O2 work as is or will I have to take it to an O2 store? Since the security requirment sends messasges to the oild phone this will not work as I cannot see them. 

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MI5
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on ‎26-04-2021 07:03

on ‎26-04-2021 07:03

@gdw123 

You can just use your SIM in any O2 or unlocked phone. 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎26-04-2021 07:03

on ‎26-04-2021 07:03

@gdw123 

You can just use your SIM in any O2 or unlocked phone. 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gdw123
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on ‎26-04-2021 08:00

on ‎26-04-2021 08:00

Thank you for the quick reply. I was hoping that would be be the case. 

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MI5
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on ‎26-04-2021 08:27

on ‎26-04-2021 08:27

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎26-04-2021 12:35

on ‎26-04-2021 12:35

You may find though that any text messages received whilst the phone had issues will be lost

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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