Solved: My balance has gone £0 from £10 while I did not us...

Zabraham · ‎01-09-2022

I did a top up for £10 and didn't use my credit at all. I had travelled abroad and was using a local number there. When I was returning to UK my credit was on £0.00 .

I did not use my phone at all. How is this possible ?

MI5 · ‎01-09-2022

@Zabraham

Credit is exchanged for allowances which last for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-09-2022

@Zabraham

Credit is exchanged for allowances which last for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

My balance has gone £0 from £10 while I did not use it.

Using my Pay As You Go phone in Florida

My number has become extinct

Talkalot

Hello

999 days