ordered samsung galaxy s6 on thursday was promised next day delivery but still nothing??

[Anonymous]

hi, so, as the title says i ordered my upgrade on thursday well before the 10pm deadline,it was about 2.30,  i recieved all confirmation emails and texts to say it will be delivered on friday between 8-8 and i am still waiting? obviously it isnt going to turn up today  (sunday) but i really cant afford to take another day off work, i dont have neighbours or a secondry address, i have rung them and they said i just have to wait in for it??  when i look on my 02 it says order complete, which obviously it isnt, when i try to go to order tracking number its saying that the parcel hasnt reached dpd yet? what should i do?

[MI5]

Sounds like it's out of stock.
Only CS can help you i'm afraid.

[Anonymous]

cs have been no help what so ever, shouldnt i have been told it was out of stock before i ordered it though? 

[jonsie]

You can only call customer service I'm afraid.

http://www.o2.co.uk/contactus

[jonsie]

We've said many times the best option is to go instore,  this happens so many times. 

[MI5]

The o2 site doesn't update in real time, so yes, whilst it should say it's out of stock, it doesn't !

[Anonymous]

yep thanks, tried that, was on the phone over an hour friday and again yesterday  

[MI5]

We can't access your account so keep trying CS until you get someone interested in helping you.

[Anonymous]

sadly there isnt a store near me 😞 when i spoke to cs they never said it was out of stock either though. oh well 

[Cleoriff]

It's annoying but you will have to try again tomorrow....(if you still have no tracking info from DPD)