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Level 1: Joiner
Posts: 1
Registered: ‎03-01-2014
Accepted Solution

not able to connect to internet

Hi since long before 02 went down i am not getting any internet connection keeps kicking me on and off and most i get is E....its been nearly two weeks now. I've made a complaint last week wednesday and no one had got back to me and this still continues and whats even worse i am paying for it! i'd like this resolved plus compensation.

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Posts: 108,717
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: not able to connect to internet

@internet 

You can check for faults here https://status.o2.co.uk/ but you'll need to speak to customer services for anything else. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 81,255
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: not able to connect to internet

Someone from complaints should ring you back this week. They work to a timescale of 10 days I believe.