Solved: how do i return a faulty phone?

saxonian · ‎24-08-2020

How do I return a faulty phone?

MI5 · ‎24-08-2020

See help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎24-08-2020

@saxonian

See help here https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

saxonian · ‎24-08-2020

Thanks for the reply, the website and stores are contradicting each other!! The store say ring 202 and then I get told to go to the store. The phone was recieved via online order due to the stores being closed. After 1/2 dozen calls to 202, it now been resolved and now awaiting a return package.

MI5 · ‎24-08-2020

@saxonian

The rule is that it must be returned from where it came from.

So if ordered online, it must be returned by post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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