can't make calls abroad

AnnaP · ‎16-08-2020

hi

What I shuld do if i can't make calls or texts ?(i was trying to call to Poland but my phone hangs up right away)

Cleoriff · ‎16-08-2020

@AnnaP

Have you got a spend cap applied? If so you need to get it removed

Call O2, all numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

Bambino · ‎16-08-2020

@AnnaP To add to the advice from @Cleoriff, check to see if you have the correct country code for Poland entered for the contact you're trying to reach.

I DO NOT WORK FOR O2

MI5 · ‎16-08-2020

and if you are PAYG you will need credit as international calls aren’t included in bundles.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎24-08-2020

Hi @AnnaP how are you doing this week? There's a lot of helpful suggestions above that could explain why you were unable to make calls to Poland earlier. It would be great to hear how you're getting on with this and if you got everything sorted after you last posted?

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