Uk Call Centre's ?

[lionwing73]

Just spoke to O2 Customer services and was pretty convinced I was not talking to a UK based call centre.  I know O2 had plans to reduce the number of UK based call centre staff but while the call was handled professionally there was little empathy and a few communication difficulties.

I have always felt that one of O2's strengths were the UK based call centres...shame from a customers point of view and sympathies to the staff who have been moved onmy this process.

[MI5]

I think most South Africans can understand English pretty well

[jonsie]

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@MI5 wrote:
Makes no difference where the call centre is located - It's the level of training and ability of operator that matters.

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Yes the same is true of any UK call centre unfortunately. There is a large turnover of call centre staff and there always has been. You train someone up and they move on to better things. Training is ongoing so sometimes you get an experienced adviser,  sods law, sometimes you don't. 

[perksie]

That's right and I suspect most delays are caused by slow computer links. 

[Cleoriff]

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@MI5 wrote:
I think most South Africans can understand English pretty well

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I am not inferring they can't. I am simply suggesting they need to interpret it to suit the needs of the individual customers...wherever they are based. Whether that's in South Africa ...or any other country

[Anonymous]

Perhaps when Three do finally take over, we may see more enquiries being handled by their call centres in India. I'm not normally a fan of overseas call centres, but I was with Three for around six months, and on the few occasions that I needed help, I was pleasantly surprised by the level of efficiency shown by their advisors.

So maybe such a move wouldn't be a bad thing, especially if it helps reduce call waiting times, which seems to be a common complaint.