on 17-07-2019 16:41
Thank you Paul,
without people like you where would we be
Yes and recovering from such an awful condition is more than enough to cope with, without the added stress from this scam not aiding recovery. The best of luck with this and with making a full recovery
on 14-09-2019 13:21
I hope this will find the Stripey Giraffe scam;
I am Molly a registered memeber, joined in June, desperate to find a wait to secure a refund through a scam ; 02 allowed a third party to use my telephone mobile number and they went ahead and charged nearly £58 on two occasions on my bill. Because of the kindness and patience "0Two Customer" Level 1 Joiner showed and the patience in typing out everything necessary in order to take you through step by step on how to get a refund - I GOT A REFUND!!!
I am aware how easy it is to get your money back and not say anything. I am delighted and so happy that the money was refunded and only have the sign in details on the side of the paper I printed out the content was directly under "jonsie" Level 90 Eminent dated 19/07/2019. I just cannot thank this person enough, as all the resentment and feeling stupid at being conned in this way, has now left me. I hope that others follow the two page guide they typed out step by step, with links in many cases, and get a refund the way I did. I may not have put this email in the correct place, so please please please, ensure that 02 members who have suffered from this awful scam of last year and continuing to be in full force this year, losing their precious earned money, get to know that this person's solution WORKS. (Not shouting just so want others to follow the suggested solution they left.
Thank you 02 Community. I will stay with 02 now, but prior to this, was going to leave, despite for £13 a month (no mobile purchase or upgrade as yet) I get 5G unlimited texts and calls, other than premium number. Thanks for that as I know its a good package, but I onlly got it as they messed up my new phone order and my old phone exchange pricing!!!
One helpful tip, if you telephone Trainline.com it can cost you as much as £10, (it did me) ; just to book tickets as apparently they are a premium number.
I havve been with 02 for over 10 years, and if I can help anyone, I will. So I shall keep registered and pop in time to time to see what the topics are and if I can given advice. KUDOS to the brilliant Community Mollie
14-09-2019 13:28 - edited 14-09-2019 13:32
on 14-09-2019 14:51
on 14-09-2019 15:00
@Molly88Thank you so much for making this post. It is always useful to know that advice has been followed and that it has worked! Victims of Payforit scams should take note - you can get your money back if you are persistent, so don't let the scammers win! Well done Molly!
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