Scam texts

[Guevara]

I phoned customer services on 202 yesterday and was very impressed by the service I received. After a short automated response feature I was quickly put through to an advisor, who answered all of my questions in detail.

Today I received a text in the o2 text stream stating as I had contacted o2 customer services they would like to talk to me about it they also stated all texts are free. I didn't attempt to text back but a few minutes later another text arrived from 28585 asking me the reason why I had contacted customer services.

I thought that this was going to be some servey so I texted back because I had been so impressed with the service the previous day. When I pressed send a prompt popped up warning it might incur charges and the text didn't send apparently. The prompt said to resend tap the text. Which I didn't do.

After googling the number I realised 28585 is not a number anyone should be texting. And on closer inspection of the texts the grammar was poor.

I deleted the texts except the one awaiting to be resent as I don't even want to touch it incase I somehow accidently send it.
There have been no further texts sent to me from 'o2' or this 28585 number. I would be interested in peoples thoughts and advice on this matter. Is this a common problem or has anyone else experienced this? And how do I delete my text message that is waiting to be resent without actually sending it?

[Cleoriff]

It is silly when they give you a warning about charges.

I can assure you they don't charge as I completed the survey after my upgrade @Guevara

[MI5]

It’s written into the phones software to warn as many short codes are premium rate.

[Guevara]

@Cleoriff thanks for the link. I would have liked to have given some feedback about the advisor at customer services because he really was excellent. Apparently he had been with O2 for 12 years.

[MI5]

You can always leave feedback on here and @Martin-O2 or @Marjo will pass it on.

[jonsie]

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@MI5wrote:
Looks like the normal text we all receive to me.

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Yep. Normal. 

[Guevara]

@MI5 That's a good idea. Thanks.

[Liv1]

I got a message from this number, the message was very unprofessional it was simply “What was the main reason you contacted O2 on Monday?”. I haven’t replied as I believe this is a scam. Days prior to this message i received another one from O2 asking me to check my bill, and once you clicked the link, to update your billing method. I thought this was strange and called O2. They said this was a scam. I believe that someone has hacked their number and is managing to get billing info/ charge customers however they can.

[jonsie]

O2 do usually send texts to ask for your experience of contacting them. They are free texts.