Returns 14 day policy

[Pauladam50]

I need to return my phone which I bought on a pay monthly contract on Thursday 19/3 and I know they have a sheet to print off and fill in but as I have no printer and no way of getting one could I just copy the information on a piece of paper and send all relevant packing and phone etc back to you?

[MI5]

@Pauladam50 

O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[Pauladam50]

@MI5 

I've tried phoning but there only taking emergency calls for the foreseeable future, that's why I wanted to know if I can just write down exactly what is on there returns form .

https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

[MI5 · Accepted solution]

@Pauladam50 

Yes of course.

As long as your parcel contains all the relevant info, it will be fine.

Include your contact details too.

[Pauladam50]

Thanks buddy ☺️

[MI5]

No worries

[Pauladam50]

@MI5 

I phoned again to get advice to be on the safe side and they put me through to customer service who are going to send out a returns Jiffy bag .yay

[MI5]

Even better mate