Old Phone Number Not Working

GemmaB · ‎20-03-2020

Can someone please help, my partner had his phone stolen on Tuesday and he rang o2 and barred his number etc. He then got a new phone on Wednesday. He got everything set on Thursday morning with a new sim but wanted his old number, so got it sorted they said it was activated give it 24hours (never takes that long) got past 24hours still no activation. Went back into o2 this morning and they said it wasn’t working coz the number was still barred. Apparently they lifted it and it should’ve been working from an hour or so (got to give 24hours) it still isn’t working. I’m really not happy with how it’s been dealt with, we’re going back in tomorrow to sort it. Can someone please tell me what the issue could be?

Thank you

MI5 · ‎20-03-2020

@GemmaB

There are two bars applied.

One to sim and the other to the account.

Both need lifting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GemmaB · ‎20-03-2020

Ah okay, thank you maybe they just lifted the bar of the number maybe? I’m hoping this is all that’s wrong.

MI5 · ‎20-03-2020

@GemmaB

I'd guess the account is still barred.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GemmaB · ‎20-03-2020

Hopefully they can sort this tomorrow you’d think they’d know to do this already

MI5 · ‎20-03-2020

Customer service is very poor these days.

You have to tell them what to do as they have no clue anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-03-2020

Definitely the account is still barred. Hopefully you get through to someone who knows what they are doing tomorrow. Weekend staff though.... mnn!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-03-2020

Calling early around 8.00am is best time @GemmaB

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎23-03-2020

Please let us know how you get on with customer services @GemmaB!

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