Ordered a new phone with O2 Refresh, says it was in stock, but now it isn't.

[UntamableLion]

I ordered a Sony Xperia 5 from the O2 website and it's on O2 Refresh. It said it was in stock, placed my order and about 10 mins later after I got the confirmation email that my order has been placed, I've been informed that it's out of stock. 

I plan to wait a week at minimum until I get a hold of O2 to see what's going on. So far, O2 hasn't let me down, but I think this time, they might have done. 

Has anyone else experienced ordering a phone wth O2 Refresh for this to happen?

Thank you for reading. Looking forward to whatever assistance that is provided!

[jonsie]

This happens all the time

That's a big problem when you don't have a live stock system.

[UntamableLion]

All the time? That's not good at all... And they don't have a live stock system? They really should have one.

I didn't think it'd be THAT bad. I've been reading through similar problems people had ordering online with a Pay Monthly Contract with O2 Refresh and they pretty much said the same thing. And that had happened over a span of a few years. 

Should I wait for about a week or two for now until I chase them up? Or should I do something else?

P.S. Thanks for the quick reply! 

[Bambino]

UntamableLion Yes it's THAT bad, and has been for years and years. If the phone isn't restocked O2 will eventually refund you, but not before they make a few quid on interest. You can try and chase it up, but it's really difficult getting through at the moment. Has been since the crisis started.

[UntamableLion]

I see. Well, for this one, the upfront payment was zero, with the monthly cost being about £31-£33 a month.

Alright, I'll wait a week. If nothing changes, I'll cancel my order.

Thank you so much for helping me out you two. I really appreciate this!

[jonsie · Accepted solution]

Good luck