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OTP

Loulou
Level 1: Joiner
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on ‎12-12-2018 16:51

on ‎12-12-2018 16:51

Hi I'm not receiving my OTP (one time pass code) which I get by text, when using my debit card to make payments. Bank says they've been sent and so does visa verification. They are blaming my network. And it has only happened since the 02 crash last week. Couldn't pay holiday off or a bill that I pay online. 🙄
Is it 02 still working on repairs???
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MI5
Level 94: Supreme
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on ‎12-12-2018 16:59

on ‎12-12-2018 16:59

Someone else had the same problem too and I think @Marjo was looking into it ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎12-12-2018 22:59

on ‎12-12-2018 22:59

Which bank is it?

The first thing banks blame is everyone else...

I would ask them to check the interconnect between their sms gateway and the network they are using to send the messages
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Loulou
Level 1: Joiner
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on ‎20-12-2018 04:51

on ‎20-12-2018 04:51

Thank you to you both. Just cannot pay larger amounts. Had family pay it. Then I transfer to them...
Thank you for replying.
I've been Christmas shopping so that's why late reply...
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