OTP

Loulou · ‎12-12-2018

Hi I'm not receiving my OTP (one time pass code) which I get by text, when using my debit card to make payments. Bank says they've been sent and so does visa verification. They are blaming my network. And it has only happened since the 02 crash last week. Couldn't pay holiday off or a bill that I pay online. 🙄
Is it 02 still working on repairs???

MI5 · ‎12-12-2018

Someone else had the same problem too and I think @Marjo was looking into it ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎12-12-2018

Which bank is it?

The first thing banks blame is everyone else...

I would ask them to check the interconnect between their sms gateway and the network they are using to send the messages

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Loulou · ‎20-12-2018

Thank you to you both. Just cannot pay larger amounts. Had family pay it. Then I transfer to them...
Thank you for replying.
I've been Christmas shopping so that's why late reply...

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