New Phone contract

[Ben19]

2 weeks ago I had a phone call from 02 offering me a new phone contract for the new Samsung Flip phone, I didn't want that phone so made up a deal with the guy for the new Samsung S22 

I clicked the email link after the phone call to confirm the order, and agree to the new contract

I recieved the accessory pack for the screen protector and the ear buds the next day, 

I am still awaiting delivery of the new phone, I was on holiday last week and assumed that as it hadn't arrived prior to me going away it would be here for when I came home

I can't find the phone details anywhere on my account and I can't find a helpful link to use to find out what's happened to my order

Have I been scammed ? Please can someone help

[MI5 · Accepted solution]

@Ben19 

You need to check with O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks