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New Phone contract

Ben19
Level 1: Joiner
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Registered:

2 weeks ago I had a phone call from 02 offering me a new phone contract for the new Samsung Flip phone, I didn't want that phone so made up a deal with the guy for the new Samsung S22 

 

I clicked the email link after the phone call to confirm the order, and agree to the new contract

 

I recieved the accessory pack for the screen protector and the ear buds the next day, 

 

I am still awaiting delivery of the new phone, I was on holiday last week and assumed that as it hadn't arrived prior to me going away it would be here for when I came home

 

I can't find the phone details anywhere on my account and I can't find a helpful link to use to find out what's happened to my order

 

Have I been scammed ? Please can someone help

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MI5
Level 94: Supreme
  • 128154 Posts
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Registered:

@Ben19 

You need to check with O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128154 Posts
  • 614 Topics
  • 22501 Solutions
Registered:

@Ben19 

You need to check with O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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