Solved: Late delivery

Stevey1 · ‎25-11-2017

I paid for same day delivery and guess what am now waiting the next day feel like canceling my contract but i expect a delivery charge refund

MI5 · ‎25-11-2017

If you call customer service @Stevey1 they will refund you the charges.
You do need to call though as o2 won’t see your message here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-11-2017

If you call customer service @Stevey1 they will refund you the charges.
You do need to call though as o2 won’t see your message here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-11-2017

@Stevey1Did you get an email confirmation to say it had been dispatched? Either way it's poor service that you haven't received it as expected https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Best of luck when you ring customer services

Veritas Numquam Perit

jonsie · ‎25-11-2017

Odds on out of stock.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎27-11-2017

Hello @Stevey1! Sorry to hear that you hadn't received your order earlier. Did you manage to get it sorted in the end?

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