I can't download and print bills

[Anonymous]

I can't download bills, have tried clearing cookies but still get the following error message:

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.


Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006621805&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=df6ff3ff-d69b-4711-838f-55527842bcc4
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time:  13/07/2017 15:13:39

[Martin-O2]

Update on this issue guys. It's still being worked on however I don't have an ETA on when it will be resolved. I'll update all threads on this once I have news.

[Martin-O2 · Accepted solution]

Hi guys, 

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.