cancel
Showing results for 
Search instead for 
Did you mean: 

Decline repair quote

JoelleHamilton
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

hi, i sent back my device due to a cracked screen and I've been quoted £420 for a repair which seems extortionate especially as the phone is only worth £600. Anyway, I have called twice now to say I dont want to pay this so return the phone but both times I've been told I need to wait 3 days because if in 3 days I haven't accepted the quote they send the phone back to me. I just don't understand why when I say no they can't just send it back now? I've been on to track my repair and there seems to be something where I should be able to decline but there are no buttons. Am I mad or does it seem crazy that I have to wait when I can call them to accept but not to decline? 

Message 1 of 3
186 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 68: Extraordinaire
  • 5884 Posts
  • 32 Topics
  • 1922 Solutions
Registered:

@JoelleHamilton 


Screens are expensive at the moment, due to supply shortages, and its not just the screen on some devices, its the digitiser and anything else that need to be swapped. 

 

Sounds odd, I would call them back and speak to a different agent at the repair centre. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 3
181 Views
2 REPLIES 2

madasaf1sh
Level 68: Extraordinaire
  • 5884 Posts
  • 32 Topics
  • 1922 Solutions
Registered:

@JoelleHamilton 


Screens are expensive at the moment, due to supply shortages, and its not just the screen on some devices, its the digitiser and anything else that need to be swapped. 

 

Sounds odd, I would call them back and speak to a different agent at the repair centre. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
182 Views

Cleoriff
Level 94: Supreme
  • 112465 Posts
  • 801 Topics
  • 6699 Solutions
Registered:

@JoelleHamilton 

I agree, it sounds absolutely stupid. Also an extortionate price for a screen repair.

When you get it back there are plenty of mobile repair shops who would do this for a third of that price. Also the manufacturer is another place to check out re repair.

Just keep persevering with O2 to get your phone back @JoelleHamilton 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
181 Views