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Courtesy phone

Anonymous
Not applicable

on ‎14-02-2014 14:27

on ‎14-02-2014 14:27

I recently needed a repair on my mobile. I took it to the derby branch and they wiped my data pointing out to me that O2 is very concerned about confidentiality and Data Protection. The courtesy phone I was given however had the previous customer's contacts and texts still on it. So be sure to have any replacement phone wiped of your data before you leave the shop.
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MI5
Level 94: Supreme
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on ‎14-02-2014 14:30

on ‎14-02-2014 14:30

Quite ironic that is really slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎14-02-2014 14:48

on ‎14-02-2014 14:48

oops someone messed up there.

Personally when I send a phone back after trialing it I hard reset it to remove all my data etc.

The shops should IMO be doing the same with loan phones.
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