Cancelled Disney + 30/04...

[Sar1]

...with an email confriming no access from 30/04. Why then is it still showing as a full bill on my upcoming bill?

[madasaf1sh · Accepted solution]

@Sar1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Sar1]

Thank you so much for your prompt reply, I hadn't realised this stark truth. Is it their way of getting consumers to solve the problems and to keep us off SM...didn't work with your reply, you've just armed me and I am grateful for you breaking the loop of 'help' on here madasaf1sh, many thanks.

[madasaf1sh]

No worries.. 

o2 have SM based Customer Support who are actually good at resolving issues..