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Cancelled Disney + 30/04...

Sar1
Level 1: Joiner
  • 3 Posts
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...with an email confriming no access from 30/04. Why then is it still showing as a full bill on my upcoming bill?

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madasaf1sh
Level 67: Unsung hero
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@Sar1 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Message 2 of 4
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madasaf1sh
Level 67: Unsung hero
  • 5613 Posts
  • 32 Topics
  • 1807 Solutions
Registered:

@Sar1 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 4
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Sar1
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Thank you so much for your prompt reply, I hadn't realised this stark truth. Is it their way of getting consumers to solve the problems and to keep us off SM...didn't work with your reply, you've just armed me and I am grateful for you breaking the loop of 'help' on here madasaf1sh, many thanks.

Message 3 of 4
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madasaf1sh
Level 67: Unsung hero
  • 5613 Posts
  • 32 Topics
  • 1807 Solutions
Registered:

No worries.. 

o2 have SM based Customer Support who are actually good at resolving issues..

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 4
67 Views