Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Order

I order a divice yesterday but itd saying it only a sim deal

Bill

I keep receiving a letter from O2 saying that I have an unpaid bill however I have a phone and a laptop and both are uk to date. The account number in the letter isn’t one of my account numbers and I’m concerned that someone may have used my details ...

Resolved! Free Dre headphones

I upgraded my Apple Watch to series 7 and free Dre headphones were offered. This was a couple of weeks ago, Watch arrived but no headphones. Nothing in email on order confirmation. Are they just sent out or do I have to do anything to claim them?

Resolved! Using phone in ibiza

Just wondering if I can use my phone in ibiza calls, text and data if I have a 15gb contract

Resolved! Failed Credit Check - possible address mismatch?

I'm trying to take out a £6 a month SIM only contract but I keep failing the credit check part. I called O2 sales who suggested subscribing to Equifax who run the credit checks to download my credit report. Then call Equifax to ask if they see any re...

Resolved! Unlock samsung phone for move to new network

My phone is locked I already got pack code and provide to new network but it is still locked and unable to use phone

Aerial direct - help needed

So today both my wife and I made the mistake (I think) of agreeing to aerial direct in our lives. I blame new parent tiredness decision making and my wife blames me (fairly). Having now read up on them I’m really worried about what I’ve got us into a...

Resolved! Travel inclusive vs O2 travel inclusive bolt on

Hello,I am going on holiday to America soon and therefore I thought I would need the O2 Travel bolt which I added to my account as I didn't seem to be eligible for the O2 Travel Inclusive Bolt On. However, I discovered that I have something called a ...

Resolved! Device

Hi there, my phone has been lost and I’m abroad at the minute, I don’t whether somebody has taken it or whether it’s just lost somewhere - I want to clear my device incase it’s been stolen how do I do this?

Resolved! America

Hi. When I landed in America 3 days ago I turned on my 4G for about 2 minutes before I received a message saying what the charges were. I’ve been charged £43 for 23MB I was wondering if I could be given the benefit of the doubt on this occasion?

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