Amazon voucher

[Agusia]

I have recently earned £11.00 rewards and decided to spend £10.00 for an Amazon voucher. I proceeded as usual and was asked to select either the voucher to be sent by post or my email (Ecode). I selected email but received nothing so far. My balance is now £1.00 and the reward is gone. How do I retrieve it?

[Cleoriff]

@Agusia 

You need to speak to customer services who are closed today. Open at 10am tomorrow

Guide: How to find help & contact O2 

[jonsie]

If it doesn't appear on your Amazon account or the email isn't in your spam folder you have no option but to call customer service on Monday. They open 10am

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Agusia]

Thanks for the phone numbers, I will try next week! I chose the email option specifically because I thought it would be safer and less work for the O2 team than to send a letter... I check my email spam every day. I checked my Amazon account but haven’t seen anything about a new voucher/code/gift card.

[jonsie]

Everything is taking an age at the moment. Good luck @Agusia