SIM CARD

[Anonymous]

Hello i make my sim card block and now i have last chance to put PUK code...how i can fix it?

[jonsie · Accepted solution]

Have you checked in My O2 to make sure you have the correct PUK? It should be a 8 digit number.

Possibly check here too : http://www.o2.co.uk/apps/getPUK/welcome

It's important you have the correct one for the final attempt otherwise it's a new sim card. The O2 store may also help but they will also supply a new sim free and transfer your number over if necessary.

Live chat and customer service are also an option.

[Cleoriff]

Is it just me or does anyone else think that list needs updating? I mean nothing mentioned about LG, HTC, Google, Windows or Apple devices? I know there are probably too many to mention now but the list itself is very outdated. I mean what the heck is a Trium phone? How many of us own a Panasonic or Sharp mobile? 

I know it's not that important if you can get it simply by putting in your mobile number...but even so.....?

[jonsie]

This is what I was saying the other day, old style webpages alongside new pages. The site is a mess.

....my second ever phone was a Trium on Vodaphone

[adamtemp64]

@jonsie agreed the old web pages should be consigned to the bin and not accessable

[MI5]

Page needs binning completely.
PUK is in device details in customers MyO2 now so simple to get.

[jonsie]

I agree. It's always been a no brainier for me. Find a phone, enter the pin I correct 3 times, go to the website and get the PUK...Away you go!

[adamtemp64]

Good point @jonsie perhaps this security hole that can compromise users needs to be removed from the website in double quick time @Toby 

[Cleoriff]

Wow....really pleased I mentioned how outdated the page was in the first instance. Look where we are now.........

[MI5]

Assuming you know the phone number of the sim you've found.