eBay seller fees charged!

[Anonymous]

Topic.

Further to my recent problems with that old Galaxy S2 phone, I recently put the phone on eBay thinking it was all unlocked and sorted for sale, it wasn't, but that's beside the point... Anyway to cut a long story short, the sale fell through, because the "buyer" told me his account has been hacked or used fraudulently and purchases have been made from other sellers without his knowledge or consent.

Now eBay are charging me £14.38 seller fees for a sale that did not even happen! What the hell?! I have been in touch with customer support on eBay to try and get out of the payment, but typically they side with the buyer in disputes, even though in this case technically there was no "buyer" as no sale took place.

I have already taken steps against the "buyer" by reporting him for non-payment etc, but to date nothing has happened as far as I know, chuffin' typical!

[Anonymous]

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@Anonymous wrote:

Topic.

Further to my recent problems with that old Galaxy S2 phone, I recently put the phone on eBay thinking it was all unlocked and sorted for sale, it wasn't, but that's beside the point... Anyway to cut a long story short, the sale fell through, because the "buyer" told me his account has been hacked or used fraudulently and purchases have been made from other sellers without his knowledge or consent.

Now eBay are charging me £14.38 seller fees for a sale that did not even happen! What the hell?! I have been in touch with customer support on eBay to try and get out of the payment, but typically they side with the buyer in disputes, even though in this case technically there was no "buyer" as no sale took place.

I have already taken steps against the "buyer" by reporting him for non-payment etc, but to date nothing has happened as far as I know, chuffin' typical!

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After fully explaining to e bay through their communication processes they should return any fee's been taken after the situation has been resolved.

Its probably just a mis communication between them and paypal.

If the buyer has had his/her account hacked etc then obviously they are not liable to purchase an item they have not committed to buy ,so I'm not getting why you raised a dispute against them.

If the sale had gone though then the buyer could have raised a dispute themselves for an item sold not matching its description ie: Not unlocked to all networks.

I once purchased a mobile phone case for £5.00 and subsequently a hacker tried to take x3 lots of £500 from my account which was thankfully blocked by my banks fail safes so it does happen.

[jonsie]

I don't use ebay because of things like this happening. There are too many disreputable people using it and to me, there are insufficient safeguards on there to protect people from them.

[Anonymous]

I've seen videos of sellers being scammed on eBay. in one scam example, the seller lists and sells an item/item(s.) The buyer contacts eBay saying that the goods received did not match sales description. They then get to send the package back and get the refund of the seller.

The kicker is: eBay don't care what is in the return package, all they care about is that the returned package had a tracking id. So buyers can send the seller any piece of junk. While getting to keep the sellers goods and force the seller to refund them.

Just a quick youtube browse with the search term 'ebay' lets you see the varied amount of scams both buyers and sellers are encountering there.

[sheepdog]

I'm sure there is an option to cancel the transaction somewhere in amongst the settings on that item. In the past, you could both mutally agree to cancel it and you wouldn't get charged. I did this a couple of years ago when a buyer pulled out legitamitely.

I only buy from established companies now - I tend to be a repeat customer of a few stores these days. If I buy something from a individual if its something off-mainstream that I know is genuine. If I sell "no returns" is clearly stated in my text! I always state ask me any questions before bidding and fortunately, I've never had a problem for a number of years. I always record the serial numbers of things if possible and send 90% by registered post. There's only been one instance where I had a buyer send me a small complaint because of the ebay description but I pointed out if he sent it back, I'd refund him. Thankfully he was happy with the response and kept it.

[Anonymous]

The annoying thing is that 2 weeks ago, I took it back to the shop where I originally had it unlocked for £30, which failed probably because the phone was somehow black listed, they sent it away to be properly unlocked by their techies, and it now all works and is unlocked to all networks, but because it's been such a problem, Dad won't let me sell the phone and insists I keep it as a spare or let Mum have it (which is a pointless exercise, I've been trying to convince Mum to have a mobile for years and she keeps refusing)

[Anonymous]

Your Dad won't let you sell it !

How old are you Richard ?

[Anonymous]

37, but if I sell it against the wishes of the family, it would cause World War 3 at home for reasons I can't go into, so I'm not selling.

[Anonymous]

Fair enough.

[jonsie]

You're destined to have that phone forever. It's a future family heirloom!