What is taking my phone so long???

Anonymous · ‎17-11-2012

I had a problem with my blackberry 9900 where it keeps rebooting itself continuously, so I took it into the 02 store to get it repaired. I got told the usual: my 30 day return is way over due, it needs to get sent off, come back in 7-10 working days blah blah blah, was alright with that, let them send it. After 10 days I go back only to find out it was still on its way. Thought it was just a delay, so left it. After 16 days I went back and it still showed it was on its way, was slightly confused but left it. Went back the next day and spoke to a supervisor who found out it got lost in the post back to the store. Got told to come back to get a replacement phone. A month has passed now and every time I go in I'm told I'll get a call when it's in which I never do so when I go in I get told to come back in the following week to collect it. This is piss-take and I want my phne back because I did NOT spend £570 on nothing.

Liquid · ‎17-11-2012

Understandable.

My advise would be to call CS and have them arrange a new phone for you. I'd also request a rebate of your bills considering you haven't actually been able to use them(at their fault)

Forget them calling you my friend get on their case! Sorry to hear your having a sod of a time:(

Let us know how you get on.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

MI5 · ‎17-11-2012

I find if you go into the shop and talk rather loudly (but calm and polite), esp when the shop is busy, usually gets a good result :)?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎18-11-2012

I love the 'everybody look at me, this shop is not helping me' route is great.
You, me and Liquid should tag team we could be on to a winner,

MI5 · ‎18-11-2012

@Anonymous wrote:
I love the 'everybody look at me, this shop is not helping me' route is great.
You, me and Liquid should tag team we could be on to a winner,

The other option is to "pull up a chair" and get comfy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-11-2012

LOL, I find a hot chocolate and a sandwich placed on the desk also gets there attention.

MI5 · ‎18-11-2012

Don't forget a good book.... Something like War & Peace, maybe....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-11-2012

Haha, Sun Tzu Art of War might be more appropriate. lol

MI5 · ‎18-11-2012

.....and a camp bed & sleeping bag.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liquid · ‎18-11-2012

The art of negotiating is a good one:)

Or maybe grab a textbook on consumerism law with a nice big title:)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told