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Pipstop78
Level 12: Nimble
  • 701 Posts
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Registered:

Strange just had a text message saying I haven't paid my phone bill from a different mobile number I didn't click on the website so but I no I've paid my bill

Message 1 of 6
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Enlli
Level 69: Guiding Light
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Registered:

Block the number and report it as spam

If any doubts about your bill call payment management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 6
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Dave-O2
Community Manager
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Afternoon @Pipstop78 

 

Are you able to drop a screenshot of this SMS?

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Message 3 of 6
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Pipstop78
  • 701 Posts
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Hi Dave I spoke to someone through from 02 I sent a screen shot it was a scam glad I didn't click on bill was paid and all up to date. I've now joined to get all those spam text off my phone 

Message 4 of 6
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Dave-O2
Community Manager
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Great @Pipstop78 

 

Thanks for confirming.

 

As you've likely already been advised, please don't click on any links or enter any details if you receive any similar messages.

 

Also, forward these texts to 7726 for investigation.

 

More help here > https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

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Message 5 of 6
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Pipstop78
  • 701 Posts
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Thank you I have done 

Message 6 of 6
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