Chat in app

[Nikos44]

The chat option has disappeared from my app. Please can someine help me I am having a serious Fraud situation and my SIM has been deactivated.

[MI5]

@Nikos44 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Nikos44]

i cannot contact because the sim card has been deacticated and the chat in the app is not showing anymore. Is there anyway I can get in touch with o2 via apps like whatsapp or viber?

[MI5]

@Nikos44 

All contact methods here Guide: How to find help & contact O2 

You're gonna need to get another phone as you have many calls to make to sort this.