Cancellation and still getting bills.

Anonymous · ‎06-09-2016

I recieved an email today that said £299 payment was overdue even though I canceled my contract within the weeks grace period. Even after phoning cutomer sevices because I recieved a bill for one part of my contract they confirmed that I had canceled but I still recieved a bill for the second part of my contract.

adamtemp64 · ‎06-09-2016

Only customer services can resolve this and you need to persevere with them

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MI5 · ‎06-09-2016

Only CS can resolve this mate - keep calling until they fix it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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PhoneChanger · ‎07-09-2016

Did you return the handset when you cancelled your agreement?