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Monthly extras

Mackers81
Level 1: Joiner
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Hey, so ive been charged 2 months in a row for 'monthly extras' when i dont have any. I was supposed to get Disney+ free for 6 mths but looks like ive been charged.
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Cleoriff
Level 94: Supreme
  • 104855 Posts
  • 783 Topics
  • 5192 Solutions
Registered:

@Mackers81 

We have no access to your account here.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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Cleoriff
Level 94: Supreme
  • 104855 Posts
  • 783 Topics
  • 5192 Solutions
Registered:

@Mackers81 

We have no access to your account here.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
188 Views