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reactivation of my old number

2341
Level 1: Joiner
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on ‎04-03-2025 19:28

on ‎04-03-2025 19:28

Why after numerous times contacting customer service to reactivate my old number, still a negative response, very frustrating. Maybe best seeking a new provider after being with them for years.

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madasaf1sh
Level 78: King of Kings
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on ‎04-03-2025 19:51

on ‎04-03-2025 19:51

@2341 

 

Once a number has been cancelled the chance of been able to recover it are next to zero, same if you port in.. 

There are lots of other (and cheaper options) so do some research and jump ship..  Details on how to cancel your contract her Guide: Cancelling Your Contract  

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 69: Guiding Light
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on ‎04-03-2025 19:53

on ‎04-03-2025 19:53

Assume this is PAYG that has become deactivated. Depends on how long ago that happened. There is never a guarantee in such cases.

 

If it is another scenario what happened?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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