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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Direct debit

How do you cancel direct debit on my 02 app?? I can't seem to find where to do it

Itemised bill viewing & adjustment charges

Received my invoice today with additional charges under the heading “Adjustments”I’ve tried to find my itemised bill on My O2 but no luck and tried contacting customer services but to no avail.Any idea how to view an itemised bill with a breakdown of...

Activation Error Amazon Music Unlimited Extra

Hi. Has anyone encountered a problem when trying to activate the free for 6 months Amazon Music Unlimited extra? I received the extra after signing up to 12 month sim only and have tried to activate it via the email link from O2 and also through the ...

Contract

How can I get a copy of my invoice. I need it to claim my free gift. Can't get through to anyone at o2, just keeps referring me to the website. TIA

My Bill

Hi, o2 bill payment was delayed. I cant come to england because it is covid now. I want to postpone the total of my bill amount.I am not in a position to pay now and I have no money. I m unemployed. Thank you.My name is [removed]My o2 Number [removed...

Insurance claim

I ordered a replacement phone was not told that it was just the phone nothing else so I packed everything from my damaged phone up and give it to Dpd with out realizing I was not bent to do that I was not told not to do that I called and they told me...

Delivery

Hi,I ordered a ipad 2 days ago the order went through got a confirmation email and everything and they said they were trying to deliver it to me I’ve now checked the website and it says it’s in stock but I’ve not received a delivery date will I still...

Tarrif limit of 50gb , why ?

This is the worse time to be on O2 contract and I honestly think I wanna just pay off the device and be done with O2. I'm on the highest tarrif available (50GB of data / unlimited text and calls) however I'm working from home and my WiFi is not great...

Contract not showing on My O2

Hello - our family have 3 mobile contracts with O2 and for ease of dealing with them, they are all in my name. My son changed his phone with a new contract recently but this new contract is not showing up on My O2 so I can't keep a track on the month...

not receiving text messages

I did an upgrade on Sunday and not receiving text messages can send Texas call but just can't receive them

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