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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Enable WIFI calling??

Hi All, I would like to enable/add WIFI calling to my account. It says on the help from O2: "Make sure you add Wi-Fi calling to your O2 account. To do this, sign in to My O2, go to Device Details and tap Wifi and 4G Calling where you can then add the...

Resolved! Can’t Log in to App

It says O2 is not avaliable for me yet. Not too sure how long this will pop up! I’ve had this account for a few days now.

cancelling part of contract

I have an account for my phone and another for my wife's. She has just bought a new phone with a contract in her own name and I need to cancel the part of my contract relating to her phone and then transfer her number to her new account. Will someone...

Unknown Order

I have just received a message saying my order is confirmed. I logged on to my 02 app to find an order named "vas change" and a sim card which is the same as my current sim contract. I haven't ordered anything so am concerned. The order number is NC1...

An Order

I have received a text telling me my order NC17114436 is being processed. I have not ordered anything so why have I received this?

Resolved! Cancel My Plan

Hi 02, Can somebody please assist me on this? I wish to terminate my plan in O2. How to cancel my subscription asap?

Resolved! USA Travel

Hello, I have a question regarding travel to the USA, being if I am able to use my data/calls/texts there. I'm on an unlimited minutes/texts and 10GB per month (O2 Sim Only Unlimited 18M 10GB - also says contract renewal date was July last year). I'm...

Phoning 202

Hi,I’ve been trying to speak to someone today on 202, but every time I ring I always get cut off after they say to wait up to 30 minutes. I’ve been receiving some texts over the last few days saying I requested a one time code, which I didn’t. I also...

Resolved! My email is linked to a phone number unknown to me

My email [Removed] has registered with myO2 previously when i have no service plan with O2. Recently virgin has changed me to O2 now i want to delete this previous account i registered with [Removed], but the verify code is sent to [Removed], which i...

Resolved! New SIM card

I have a new SIM card which I am trying to activate. To confirm this is my number an OTP will be sent to my number but as the SIM card is not activated I can't receive it!!!!

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