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AliL
Level 1: Joiner
  • 1 Posts
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on ‎22-08-2023 17:36

on ‎22-08-2023 17:36

Why can't I use my app. I have had an account for more than 48 hours

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madasaf1sh
Level 78: King of Kings
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on ‎22-08-2023 17:38

on ‎22-08-2023 17:38

@AliL 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12200 Posts
  • 72 Topics
  • 3249 Solutions
Registered:

on ‎22-08-2023 17:38

on ‎22-08-2023 17:38

@AliL 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎22-08-2023 18:11

on ‎22-08-2023 18:11

@AliL 

If you can login on the web https://mymobile.o2.co.uk/ you need to delete and reinstall the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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