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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Canada

Hello. I landed in Canada yesterday and have not received my welcome message to view my benefits and charges.

Resolved! Can not redeem amazon prime extra

hi when i try to redeem the extra for amazon prime get the errorActivation errorWe've encountered a problem. Please try again. how do i resolve this

Resolved! Warranty

How do we check warranty on our iphones i have been told o2 gave out between 12-36 month’s warranty on certain tariffs but not sure if i have 12 or 36 month’s warranty thanks

Resolved! I can't sign in to my O2 app

Hi all,Unfortunately, I can't sign in to my O2 app. within more than 3 weeks. I saw the message "something went wrong..."I tried to reset password, I tried to register again - no success. I was at O2 store - no one can helped me. What need me to do?

Resolved! Cancelling My Service

I have moved out of the country and want to cancel my service entirely. I can't phone 202 from where I am and there is no email contact details to do this. Does anyone know how I can cancel my (expired) contract by another means other than phoning th...

Resolved! Changing tariff: when is new tariff effective?

A few years ago I had the 30GB tariff and could use my data without any problem when on business trips to the US; during the pandemic I downgraded my tariff to 20GB as I wasn't traveling and didn't need so much data. I'm currently traveling again to ...

Resolved! request refund

ACC xxxxxxxxxxx refund request thanks[Mod edit: Please do not share account details, as your posts are visible to the public. Thanks!]

Resolved! re-upgrade and change xxxxxxxxxx to pay as u go ?

im intersted in the galaxy flip but dont want to pay anymore than £35 per mnth ok

Resolved! re change mob xxxxxxxxxx to pay as you go ?

hello i would like to chnage mob [removed] to pay as you go, as the price is going up, i want to upgrade my other phone [removed], but cant pay £54 + per month, so want to just have 1 x contract and 1x pay as you go.

Resolved! I wish to cancel my subscription of Disney from my O2 account as extra thankyou

Cancel my subscription please

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