This is a customer lead forum and cannot access any accounts
See here
Guide: Adding and removing O2 Extras
If you have tried that you need to contact O2
202 from your handset
Or
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
