Refund

John7284 · ‎05-04-2023

I was supposed to receive a refund for an old mobile account I had with you. I was emailed to call and provide you with my bank details which I did, I still haven’t received this refund and it’s been months.

MI5 · ‎05-04-2023

@John7284

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

John7284 · ‎05-04-2023

I have done this several times and they promise the refund and then nothing.

MI5 · ‎05-04-2023

Let's see if @O2Emma can do anything then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎05-04-2023

Hi @MI5 I will pick this up thanks.

Hi @John7284 I will send you a private message to look into it for you.

John7284 · ‎28-04-2023

Still not sorted and now ignoring me!

pgn · ‎30-04-2023

@John7284 wrote:
Still not sorted and now ignoring me!

Persistence is required where each call is treated as a first contact, @John7284 - such is the nature of the Call Center support model. Try again,or simply cut bait and run...

Links to O2 Social Media Team here