O2 App saying overdue payment

paulbacon · ‎27-01-2021

Not sure if there is an issue with the app. Checked it this morning and get an alert at the top saying

"Payment not received. £0.00 will be added to your bill if payment not by 14th Jan 21"

My bill always goes out on the 28th of the month. This was taken successfully last month and showed as paid (double checked my bank statement too). This month bill due out tomorrow and showing paid. If i click pay not, the account balance showing zero too so nothing to pay. The fact it says £0.00 will be added and says need payment on the 14th - 2 week ago - seems to suggest its a bug in the app?

Looking on the web version of my account no such message appears

Pipstop78 · ‎27-01-2021

I've got the same message but I no I've paid my bill all ready

Cleoriff · ‎27-01-2021

@Pipstop78

Hopefully it will be sorted soon.....

Veritas Numquam Perit

MI5 · ‎27-01-2021

@Pipstop78 wrote:
I've got the same message but I no I've paid my bill all ready

Looks like everyone is the same @Pipstop78

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gmarkj · ‎27-01-2021

i've not got the message, but my account is in credit so that might be why...

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Cleoriff · ‎27-01-2021

I thinks it's been fixed @gmarkj

Mine had the message first thing, now My O2 app is back to normal. Is yours ok @O2Lisa @MI5 ?

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O2Lisa · ‎27-01-2021

Mines back to normal now as well @Cleoriff

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Thanks

jonsie · ‎27-01-2021

Yep, seems to be ok now

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paulbacon · ‎27-01-2021

Yea mines fixed to

MI5 · ‎27-01-2021

Yeah, all good here again.

Thanks @O2Lisa and well done O2 for responding quickly

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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