My bill

[Claire19771]

Please can my account be placed on hold for just a few more days longer than today? My bank card is still not with me and the bank have sent me another one. It will be with me in 3 working days.

[Bambino · Accepted solution]

@Claire19771 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers in the link below.

Guide: Coronavirus Community Help and Support