Cannot sign in my account

[Ioannis28]

Hello,

My name is Ioannis Serdaris. I have an account with o2. I have mistakenly entered the wrong password and after I changed my password in order to sign in, I need to enter a code that you will send me in my mobile phone. However, as I have not paid for some time I do not have access to my messages and phone calls, and I want to sign in my account in order to repay all my debt, as well as canceling my phone number. Could you please help in order for me to repay you as soon as possible?

[Cleoriff]

@Ioannis28 

This is a community of members like yourself/ We have no access to your account

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

[jonsie]

If your bill is past due then you can't pay through the app

You must call them I'm afraid