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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgrade

Hello I upgraded to a iPhone pro max which was 3 weeks wait but it keeps going up is it in order placed time to wait for phone

Resolved! Roll over data

Would my data from previous plan roll over if I change tariff to another rolling plan?

Cancellation

I need to cancel my 02 that I had with virgin media I have already cancelled with them. I can not call as I have never used and have also lost the 02 sim. I have no calling credits. Please cancel my subscription.

Resolved! pac (REMOVED)

may i have my pac cod

Resolved! when does my contract end?

when does my contract end?

After switching to O2 my sim got inactive

After switching from Vodafone to O2 my sim card stopped working, now it cannot connect to the network and I cannot neither receive sms messages nor calls.

Resolved! International Bolt On while Roaming

Hi there, I have a Plus Plan and an International Bolt On. If I make a call to Mexico landline while Roaming in France with the International Bolt On, how much will this cost per minute? My understanding is that the plus plan lets me roam in Europe a...

Resolved! o2 travel inclusive zone

does my new plan include that

Can’t log into my app

I am unable to log into my My O2 application and I’ve already reset the password multiple times.

Resolved! PAC numbers

I would like the PAC numbers for the mobiles on my account xxxxxxxxxxx and xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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