2 contacts

9jcoll · ‎17-01-2020

Hi
I have 2 contracts under my name but only one of them is registered in the app. How can I register both of the contracts in the app? So I can access both of them without constantly calling customer service when I need info about my other contacts.

MI5 · ‎17-01-2020

@9jcoll

When you login to one of the accounts you will see an option to "bring in other products"

Follow that path to combine both accounts.

You need to do this online not in the app to register.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎20-01-2020

Hi @9jcoll , how are you doing today? Did you manage to bring your other contract into My O2 in the end, or need any additional help? Cheers @MI5 for the advice above!

Just in case it's helpful for you or anyone else reading this topic, we also have a new guide to help with different queries related to My O2, and there' some screenshots for where to find the 'bring in other products' as well: Guide: How-to guide for My O2

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