Spend Caps on O2

[MI5]

Any contracts taken after 1st October 2018 can have a spend cap applied.

If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract.

O2 have some excellent help here so I won't repeat it, but some points to note:

• To add or change a cap, you need to log in to your My O2 online or through the app. If you prefer, you can also call Customer Services

Included.

Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance, such as:

• Additional calls, texts and data usage, when your standard bundle or Bolt On allowance has run out. this includes going outside of the O2 Travel Inclusive and standard O2 Travel allowances. 
• Calling and texting non-geographical or premium rate numbers, aside from those premium rate numbers relating to charities, as these sit outside your Spend Cap, as set out below.
• Calling and texting any international number from the UK.
• Calling and texting any number outside of our Europe Zone, when you’re in our Europe Zone (excluding the UK).
• Calling, texting and using data, when you’re in a country which is outside of our Europe Zone.
• Calling directory enquiry services.
• The charge you pay to O2 for accessing any third party services.

Excluded.

• Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
• The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £6 per day.
• Any charity donations made from your phone.
• Charge to Mobile, such as buying digital content and apps from your phone.
• Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
• Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).

Business customers.

For information relating to business customers, see here

Last updated 2nd Sep 24

[jonsie]

Excellenty guide @MI5 and I'm sure it will be moved to the appropriate place tomorrow

[Cleoriff]

Great guide. Very helpful @MI5 

[Marjo]

Nice one @MI5 ! 

Thanks for taking the time to put this together.

[jonsie]

Nice one

[Winthorpe]

Thank you for this excellent guide @MI5 .

Just one follow up question.  Is there a way to check, through My O2, what spend cap I have applied?  (I remember choosing a spend cap when I bought my Pay Monthly contract, but I can't remember the amount I chose.)

[MI5]

Hi @Winthorpe 

it will show as a bolt on in your myo2 and you will receive a text each month telling you what your spend cap is. 

[Winthorpe]

Thanks @MI5. 

[MI5]

You're welcome 

[danot2]

All the information is very useful but when I call customer services to add a spend cap as you, suggest, an automated message asks me to cancel my call unless it's an emergency and go to the website #catch22. Is there a way of adding a Spend Cap via the website please?

[MI5]

@danot2 

Not to an existing contract unfortunately.

The only way is to call.

Right now try these numbers Guide: Coronavirus Community Help and Support 

[ArronMorrison]

Do I need 2 phone up for a spend cap on or can i do it here I only want 50 spend cap on

[pgn]

@ArronMorrison asked "Do I need 2 phone up for a spend cap on or can i do it here I only want 50 spend cap on"

From the Guide above, points to note:

• To add or change a cap, you need to call Customer Services

For this is the way 🤷

[NicV28]

Thank you MI5, much appreciated!

[MI5]

Welcome @NicV28 

[RunrigForever]

Thank you @MI5 for this guide ... and ... @jonsie for mentioning it on my thread of being unable to send a photo via my mobile text system ... I have to telephone the 'dratted' Customer Services ... = ... Always gives me foreboding or as locally known = An Attack of the Colleywobbles

[HakDaddy74]

Quick question, if I want to add Disney+ subscription to my O2 account does that count towards my spend cap.

[MI5]

@HakDaddy74 

No it doesn't

[HakDaddy74]

Cheers thanks 

[pgn]

In light of the move from O2's Legacy Billing System to the new 360 system, this Spend Cap function now appears to be fully tailorable via MyO2, no call to CS required:

The useful Spend Caps Guide above, put together by @MI5, now needs to have a change made to the line:

• To add or change a cap, you need to call Customer Services

to address this changed functionality - something like

• To add or change a cap, use MyO2 and select MyO2 > Spend Cap

What do others think?

[Cleoriff]

There are so many guides need changing @pgn 

This one seems quite simple if @MI5 is given editing rights.

Some are not as easy though. I asked @Dave-O2 for clarification on one of my guides

Guide: How to Pay Your Bill (Contract)and I'm still waiting for him to find out the answers to the questions I asked. . 🤔

[pgn]

Nicely revised, @Kei-M_O2 - and thanks for the screenshot, @MI5 

https://community.o2.co.uk/t5/How-to-Guides/Spend-Caps-on-O2/bc-p/1717042#M3043

This was suggested back in May this year, so long overdue, thank you.