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Spend Caps on O2

by on ‎02-08-2019 21:04 - last edited on ‎27-11-2019 16:42 by Community Manager (33,612 Views)

Any contracts taken after 1st October 2018 can have a spend cap applied.

If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract.

 

O2 have some excellent help here so I won't repeat it, but some points to note:

Included.

Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance, such as:

  • Additional calls, texts and data usage, when your standard bundle or Bolt On allowance has run out. this includes going outside of the O2 Travel Inclusive and standard O2 Travel allowances. 
  • Calling and texting non-geographical or premium rate numbers, aside from those premium rate numbers relating to charities, as these sit outside your Spend Cap, as set out below.
  • Calling and texting any international number from the UK.
  • Calling and texting any number outside of our Europe Zone, when you’re in our Europe Zone (excluding the UK).
  • Calling, texting and using data, when you’re in a country which is outside of our Europe Zone.
  • Calling directory enquiry services.
  • The charge you pay to O2 for accessing any third party services.

Excluded.

  • Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
  • The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £4.99 per day.
  • Any charity donations made from your phone.
  • Charge to Mobile, such as buying digital content and apps from your phone.
  • Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
  • Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).

Business customers.

For information relating to business customers, see here

Comments
by
on ‎02-08-2019 21:11

Excellenty guide @MI5 and I'm sure it will be moved to the appropriate place tomorrow thumbsup

by
on ‎02-08-2019 23:33

Great guide. Very helpful @MI5 

by Community Manager
on ‎05-08-2019 12:33

Nice one @MI5 ! thumbsup

Thanks for taking the time to put this together. Smiley Happy

by
on ‎05-08-2019 19:48

Nice one thumbsup

by
‎12-02-2020 13:38 - edited ‎12-02-2020 13:39

Thank you for this excellent guide @MI5 .

 

Just one follow up question.  Is there a way to check, through My O2, what spend cap I have applied?  (I remember choosing a spend cap when I bought my Pay Monthly contract, but I can't remember the amount I chose.)

 

 

by
on ‎12-02-2020 13:56

Hi @Winthorpe 

it will show as a bolt on in your myo2 and you will receive a text each month telling you what your spend cap is. 

by
on ‎12-02-2020 13:59

Thanks @MI5thumbsup smile

by
on ‎12-02-2020 14:17

You're welcome 

by
on ‎21-04-2020 12:20

All the information is very useful but when I call customer services to add a spend cap as you, suggest, an automated message asks me to cancel my call unless it's an emergency and go to the website #catch22. Is there a way of adding a Spend Cap via the website please?

by
on ‎21-04-2020 13:50

@danot2 

Not to an existing contract unfortunately.

The only way is to call.

Right now try these numbers Guide: Coronavirus Community Help and Support