Any contracts taken after 1st October 2018 can have a spend cap applied.
If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract.
O2 have some excellent help here so I won't repeat it, but some points to note:
- To add or change a cap, you need to call Customer Services
Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance, such as:
- Additional calls, texts and data usage, when your standard bundle or Bolt On allowance has run out.
- Calling and texting non-geographical or premium rate numbers, aside from those premium rate numbers relating to charities, as these sit outside your Spend Cap, as set out below.
- Calling and texting any international number from the UK.
- Calling and texting any number outside of our Europe Zone, when you’re in our Europe Zone (excluding the UK).
- Calling, texting and using data, when you’re in a country which is outside of our Europe Zone.
- Calling directory enquiry services.
- The charge you pay to O2 for accessing any third party services.
- Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
- The price for buying a Bolt On which you opt in to. This includes O2 Travel bolt on at £4.99 per day.
- Any charity donations made from your phone.
- Charge to Mobile, such as buying digital content and apps from your phone.
- Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
- Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).
For information relating to business customers, see here
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