General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Possible new scam

Morning all. Thought I would post this as it's a new one (to me) and seems an escalation to the lengths that scammers are going to steal our details. This was posted on the Book of Face, so it's accuracy is up for debate but rather waste some time po...

Network in the red on the My network app.

Does anyone know at o2 know when will o2 short out there network as everywhere I have been recently the network has been in the red on the My network app when it use to be in the green as in the passed it's been in red but it has not been long for it...

Increase monthly charge without customer approved

I phoned in April 2023 to ask the team to check my bills, because of that the price rises to £65 from £55 WITHOUT MY APPROVAL. My contact 24 months end in October 2023. I was told to pay off £196.50 for my device so they can change my tariff to sim o...

No signal

Terrible network - Can't get signal especially in the area I work in and when you click on network status the phone mast has not been fixed I'm sure the engineers are still socially distancing from it. Horrendous service, basically paying monthly to ...

Unjustified 20% increase

Anyone else finding the nearly 20% increase hard to swallow? Disgusted.

How to send a compliment

Hi, how do I send a compliment about a member of staff at my o2 store?

Smartwatch

Hi what is the best smartwatch compatible with the Samsung galaxy z flip 3

PAC transfer

Yesterday, I sent a PAC code to transfer my old number to my new SIM card. When I did that, I was told that it would take one working day as long as it was before 5pm, which it was.However, I've just received an email which says it won't be done unti...

Have I made a mistake?

I’ve just moved over from Vodafone to a sim only contract, my number ported today! Although I seem to always have a decent signal with o2 I use my phone a lot for streaming radio apps in my car, with o2 it seems to stop and buffer a lot using the abs...

Replacement phone

So been waiting 3 days for a 48 hour call back from management over an order that is now 2 weeks ago and can't cancel and reorder can't seem to speak to anyone that can't do anything about this complete mess , who do I need to speak to?