Premium rate services petition to O2

[MI5]

EE have introduced a 2!step verification process for premium rate services. 

Vodafone allow customers full control within the My Vodafone app. 

O2 currently do nothing and many thousands of customers are scammed out of a lot of money every month. 

What will you do O2!to keep up with the competition and protect your customers or are you happy to take a cut and leave customers exposed?

if you want to add your voice to this, please comment below. 

Over to you, O2 ?

[jonsie]

Yes thanks Paul. But unless O2 take the initiative from other networks they will continue to profit from unsuspecting customers. We see on here only a very small cross section of the 25 million customers susceptible to fraudulent charges. There must be a horrific numbers of customers scammed on a daily basis and an unimaginable amount of money O2 are making on the back of these unsolicited charges. This needs action from very high up and I would hope this petition will be forwarded to Mark Evans.

[MK333]

I'll add my name to this petition, having been scammed by Lasevia Limited just by having fat fingers using my mobile. 2 stage verification should be the norm, surely? Thanks.

[MI5]

I'll post the full email later, but I've had a response from O2 telling me that they already have a 2 step verification process in place !
So it should be dead easy to get refunded by O2 if they can't show you your verification text

[jonsie]

Well that's news to everyone but where's the proof of that statement from O2?

[welshsteve76]

Absolutely behind this.

[MI5]

Here, for your delectation, is the reply to my email (names removed to protect the guilty)....

Dear Mr .........,

Thank you for sending through the concerns expressed by some of our customers’ on the forum.

We take the protection of our customers’ very seriously.  For all premium online services there’s a two-step process which involves two customer confirmations – one click/tap to confirm the price and a second to confirm the charge to the mobile. We check every service we use to make sure it meets industry standards. For charity donations or TV competitions the process  involves sending a text or calling in after seeing an advert. We are constantly reviewing customer feedback and regularly update the payment flow to ensure that customers are getting the best experience, we then take appropriate action with our partners if things go wrong.

I hope this helps to explain our process and the reasoning behind it.

If there is a specific service you have a concern about please get back in touch with us.

Kind regards,

[jonsie]

Well what a load of piff...

[Cleoriff]

Maybe they genuinely think that's what happens? (People in Ivory Towers spring to mind)

If not, they have laid themselves wide open for claims for compensation, if/when people can prove this isn't the case.

I know I am being rather 'kind' here....I just can't see why they would tell a downright lie!

[MI5]

Quite apart from the fact that it's complete "piff" to quote jonsie, the bit I like is "we then take appropriate action with our partners if things go wrong" which to me confirms that O2 have a business relationship with these scumbags and hence profit from the process.......

[adamtemp64]

Surely @MI5 that reply is for straight charge to mobile and not the usual sms scams that are the most prevalent complaint 

add my name to the list