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Posts: 68,874
Topics: 545
Registered: ‎04-01-2009

Re: Premium rate services petition to O2

Yes thanks Paul. But unless O2 take the initiative from other networks they will continue to profit from unsuspecting customers. We see on here only a very small cross section of the 25 million customers susceptible to fraudulent charges. There must be a horrific numbers of customers scammed on a daily basis and an unimaginable amount of money O2 are making on the back of these unsolicited charges. This needs action from very high up and I would hope this petition will be forwarded to Mark Evans.

Level 1: Joiner
Posts: 3
Registered: ‎28-04-2013

Re: Premium rate services petition to O2

[ Edited ]

I'll add my name to this petition, having been scammed by Lasevia Limited just by having fat fingers using my mobile. 2 stage verification should be the norm, surely? Thanks.

 
Posts: 87,053
Topics: 529
Registered: ‎04-04-2012

Re: Premium rate services petition to O2

I'll post the full email later, but I've had a response from O2 telling me that they already have a 2 step verification process in place !
So it should be dead easy to get refunded by O2 if they can't show you your verification text Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 68,874
Topics: 545
Registered: ‎04-01-2009

Re: Premium rate services petition to O2

Well that's news to everyone but where's the proof of that statement from O2?

Level 15: Gaining a Reputation
Posts: 1,200
Registered: ‎11-07-2012

Re: Premium rate services petition to O2

Absolutely behind this.

Thanks

Steve
Posts: 87,053
Topics: 529
Registered: ‎04-04-2012

Re: Premium rate services petition to O2

Here, for your delectation, is the reply to my email (names removed to protect the guilty)....

 

Dear Mr .........,

 

Thank you for sending through the concerns expressed by some of our customers’ on the forum.

 

We take the protection of our customers’ very seriously.  For all premium online services there’s a two-step process which involves two customer confirmations – one click/tap to confirm the price and a second to confirm the charge to the mobile. We check every service we use to make sure it meets industry standards. For charity donations or TV competitions the process  involves sending a text or calling in after seeing an advert. We are constantly reviewing customer feedback and regularly update the payment flow to ensure that customers are getting the best experience, we then take appropriate action with our partners if things go wrong.

 

I hope this helps to explain our process and the reasoning behind it.

 

If there is a specific service you have a concern about please get back in touch with us.

 

Kind regards,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,874
Topics: 545
Registered: ‎04-01-2009

Re: Premium rate services petition to O2

Well what a load of piff...

Posts: 70,425
Topics: 674
Registered: ‎14-01-2013

Re: Premium rate services petition to O2

[ Edited ]

Maybe they genuinely think that's what happens? (People in Ivory Towers spring to mind) Evil

If not, they have laid themselves wide open for claims for compensation, if/when people can prove this isn't the case.

I know I am being rather 'kind' here....I just can't see why they would tell a downright lie!

*The Game Is On*


Posts: 87,053
Topics: 529
Registered: ‎04-04-2012

Re: Premium rate services petition to O2

Quite apart from the fact that it's complete "piff" to quote jonsie, the bit I like is "we then take appropriate action with our partners if things go wrong" which to me confirms that O2 have a business relationship with these scumbags and hence profit from the process.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
Registered: ‎13-08-2008

Re: Premium rate services petition to O2

Surely @MI5 that reply is for straight charge to mobile and not the usual sms scams that are the most prevalent complaint 

 

add my name to the list 

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