on 28-08-2019 22:26
on 28-08-2019 23:50
@Col228 If a mast is down, and they have acknowedged that, taking it to the ombudsman will probably get you nowhere. I'm not defending the length of time it's taking, but sometimes, believe it or not, the delays are not O2's fault. That's why they never post timelines on repairs.
I would, however, say carry on with your complaint with O2, and try to get at least some sort of goodwill gesture in the way of compensation for being without any service for so long. They certainly owe you that.
on 29-08-2019 09:12
I understand there are plans at government level to reduce this time / the need for them for certain businesses such as Openreach in order to improve access times.
I know this won't help now, but if its acknowledged there is a good chance they are trying to work on it. But do continue your complaint as you may get some goodwill (no guarantee but worth a try)
Also, sadly, just for information, no network can guarantee uptime or access at all times to the network